IBCE’s findings regarding ANB’s performance

The Bolivian Foreign Trade Institute (IBCE) was kind to share with Bolivian Thoughts in an Emerging World a recent perception survey regarding the performance of the Bolivian National Customs (ANB) institution, press release IBCE E-1401/2011.

Follows, the summary of the findings:

(1) Overall performance of the ANB during 2011: in relation to this survey, a 44% stated that customs improved “a lot”; 14 % “little”; a 30% (nearly one-third) said that it remains the same; 24% said that it is worse off.

(2) ANB Service: 43% said that they have improved (much 35%; and a little 8%); while 37% said they remain the same; and 20%, said it worsened.

(3) Operational customs control (COA) ­ – 29% believed that the COA improved management 2011 (much 24%; and a little 5%); 46% perceived that the COA remains the same, while 25% felt that their actions during the last administration deteriorated.

(4) Combating smuggling: 30% said that this work improved during 2011. But 40% does not perceive changes, while 30 percent believed that it is worse off

(5) How could it improve the customs? Over 1,222 answers (given the possibility of multiple options), 34% believed that the Customs would be improved with more qualified personnel; 23% pointed to the technological improvement; 16 percent advocated improving the Customs Act; 10 per cent by raising salaries in the ANB and the COA; 9 per cent, for a larger budget; and 8% said that the Executive Body should support it more.

(6) Attributes of the President of the Customs Office: on a total of 802 responses (by the possibility of multiple options), 34% believed that its main attribute was her “strength of character” (bringing to mind that being President of the internal revenue service performance, described her as the “Iron Lady”); 15%, honesty; 15%, her vision; 14 per cent, high professionalism; in the remaining 22%, they considered other attributes as well as weaknesses.

(7) Hiring of hierarchical and technical personnel at the Customs Office: on a total of 792 answers (given the possibility of multiple options) a forceful 64% of respondents, the highest level of the survey, believed that the recruitment of staff should be made by contest of merits (this percentage rise to 92% considering that 509 total of 556 people supported so); 19% said that it should be with total autonomy of the Executive Body; 6 per cent recommended but rather coordinated with such entity; and only 3%, said it would be welcomed the “direct appointment” of technical and hierarchical personnel.

Kudos for IBCE and I hope the ANB upper management continues to remain honest and do not bend to any political pressure nor “social movements” type of pressure.

Published by Bolivian Thoughts

Senior managerial experience on sustainable development projects.

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